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Operation R & R (Troop Rest and Recreation Leave from the US Military Services


Group volunteers on duty to assist USO with members of the U.S. Military personnel from all branches of the service (Army, Navy, Air Force, Marines, Coast Guard, National Guard and Reserves) going to and from Iraq, Afghanistan, and Kuwait on Rest and Relaxation Leave (R&R). (4 -6 Volunteers on shift)

Groups, clubs, or business groups (minimum 4 volunteers) are welcome to become part of the USO’s Group Volunteer Program. Please read instructions and brief descriptions of duties.

Provide refreshments for military personnel, funds for USO Hero Bears, global phone cards, or funds for phone cards, bears, and USO care packages.


  • Meet and greet troops arriving on R&R chartered flights. (Hand out USO Hero Beanie Bears, phone cards, information, etc.)
  • Serve refreshments to troops awaiting flights. (Groups can also bring food to serve.)
  • Security-Luggage Detail
  • Escort military personnel to staging areas
  • “Send-Off” returning troops with USO Care Packages
  • Clean-up detail
  • Other Duties as assigned
  • Volunteer time periods are usually in the 7:00 a.m. – 2:00 p.m. time frame (The exact time depends on plane schedule.)
  • Flight times may vary- prepare to be flexible.

General Information for Individual and Group Volunteers. Thank you for your interest and support of our Military Personnel through USO. Volunteer coordinators please review the following with your potential volunteers:

  • Volunteers provide service under USO policy and venue of USO operation. The Jean Amos USO Center at Hartsfield-Jackson (ATL) International Airport follows Department of Aviation and FAA Policies. (Volunteer Group Coordinator must complete application and undergo USO orientation.)
  • DRESS CODE: All volunteers shall be neatly attired with COLLARED SHIRTS, SLACKS, SKIRTS, or DRESSES.
  • NO CAPS.
    Volunteers perform USO duties at scheduled dates and times.
  • Volunteers must be at least 18 years of age.
  • Safety, Security, and Force Protection are a prime concern for the USO.
  • Groups volunteer coordinator must provide names of volunteers to USO at least 48 hours in advance of volunteers scheduled times.
  • Volunteers are to check in and sign in with USO staff at reception desk for assignment, work aprons, badges, and/or special instructions.
  • Volunteers are to wear USO identification at all times while on duty. This is a requirement for safety and security reasons
  • USO aprons are to be worn for R&R flights and Off-Site Deployments and Hospitality Services.
  • USO Staff is on duty during USO Operation hours. All volunteers report to USO Staff and follow their directions.
  • Parking passes for Hartsfield-Jackson Int’l Airport Parking Lots are provided to scheduled volunteers only.
  • Volunteers are responsible for their own transportation to all USO Operation venues.
  • Volunteers meet and greet each and every military personnel or family member with a smile and respect.
  • Volunteers DO NOT ask personal questions of military personnel, nor ask views on politics or the world situation.
  • Volunteers DO NOT express political views, or religious views while on USO duty.
  • USO is a not for profit, nonpartisan, non-government agency whose mission is to support “the troops” in times of peace or conflict.
  • USO takes no position on world matters or national policy.
  • No literature, CD’s, videos, or any solicitation material is allowed to be distributed by volunteers or placed in the USO. (USO has an approved list of items that may be donated and accepted by USO.
  • USO volunteer assignments for Operation R&R are at the Jean R. Amos USO center

USO (United Service Organizations) Services and Facilities are available to only Military Personnel and Military Families with proper Department of Defense ID cards.

Corporations and Civic Groups who wish to volunteer download the application here.


      USO 404-761-8061
      FAX 404-765-1794

    Or send to:

                USO of Georgia, Inc.
                PO BOX 20963
                Atlanta, GA 30320

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